Frequently Asked Questions

1. Where are your products shipped from? Our products are shipped directly from our warehouse in China. We work with reliable shipping partners to ensure timely delivery to customers worldwide.

2. How long does shipping take? Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are delivered within 10-20 business days after dispatch. Please note that customs clearance procedures in your country may also affect delivery times.

3. Do you offer expedited shipping options? Yes, we offer expedited shipping options for customers who require faster delivery. You can select expedited shipping at checkout for an additional fee.

4. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

5. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. All transactions are processed in USD or the currency of your choice at checkout.

6. Can I return or exchange a product? Yes, we accept returns and exchanges within 30 days of purchase. The item must be unused, unopened, and in its original packaging. Please refer to our Returns Policy for detailed instructions on how to initiate a return or exchange.

7. Are there any customs duties or taxes on international orders? Customs duties and taxes may apply to international orders, depending on the regulations of your country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check with your local customs office for more information.

8. What if my order arrives damaged or defective? If your order arrives damaged or defective, please contact our customer support team immediately with photos of the damaged item. We will provide instructions on how to return the item for a refund or replacement.

9. Do you offer wholesale or bulk purchasing options? Yes, we offer wholesale and bulk purchasing options for customers interested in buying larger quantities of our products. Please contact our sales team for more information and pricing.

10. How can I contact customer support? If you have any further questions or need assistance, please don’t hesitate to contact our customer support team at support@lustwild.com. We’re here to help!